On the bonus screen you see a headline figure, a smaller number beside it, and a playthrough requirement tucked into the fine print at the bottom. That requirement is what turns bonus funds into money you can withdraw, and it decides whether the headline figure ever becomes cash. Read it before you opt in, because once you claim, the playthrough follows your balance around.
How to Claim the Offer
Claiming is a short process, but each step changes what happens to your balance later, so take them in order.
- The offer appears on your account page after registration. Open that page and note the exact offer name shown to you, since the conditions attach to that name.
- Complete the betmgm login with your own credentials. Sharing a login breaks the identity rules and can void a bonus after you have played through most of it.
- Open the bonus or promotions area and select the offer. Opting in is a separate action from signing up, and a new account alone does not enroll you.
- Make a qualifying deposit if the offer asks for one. The deposit has to come from a payment method that the offer permits, and a wallet or voucher may not count.
- Enter a promo code in the field provided when one is required. The code field is easy to skip, and a claim without it can be refused at review.
- Pick a qualifying game and stake real money on it. Free play or a practice mode does not move the playthrough figure forward.
- Track progress on the bonus page rather than from memory. The page records how much of the requirement is left and which game types contributed.
The order matters more than players expect. A deposit made before opting in can sit outside the offer entirely. A code entered after the deposit may not attach to it. Players who claim through the betmgm sports side get a different set of conditions than players who claim in the casino betmgm area, and mixing the two can void a claim. One account holds one active welcome offer, so a second claim is refused. The qualifying stake has to be real money, not bonus money. Some game types count toward the requirement in full, others count in part, and some count not at all. A game that contributes nothing still lets you play, which is the trap. Withdrawing before the requirement is met removes the bonus funds. The playthrough does not pause while you wait. It keeps running against whichever balance is active.
Bonus Terms Explained
The conditions below are the ones that shape a claim most, and each row says what it does to your balance.
| Term | What it means | What to check |
|---|---|---|
| Eligible deposit | Only money paid in through permitted methods can trigger the offer | Whether your chosen payment option appears on the permitted list |
| Playthrough requirement | Total stakes you must place before bonus-derived winnings convert to cash | The multiplier applied to the bonus amount rather than to your deposit |
| Game contribution | How much each game type adds toward the requirement per unit staked | Which categories count fully and which count only in part |
| Time limit | The window in which the requirement must be completed | The expiry date attached to the bonus, not the expiry of your account |
| Stake cap | A ceiling on how much a single bet may count toward the requirement | Whether your usual bet size sits above that ceiling |
Players most often misread the playthrough base. They assume the multiplier applies to the deposit, when it is usually the bonus amount that is multiplied. The second common misread is the game contribution, which quietly slows progress on tables and live games.
The base of the playthrough is the figure that matters most. A multiplier applied to a small bonus produces a modest requirement. The same multiplier applied to deposit plus bonus produces a larger one. Players who compute the requirement from the wrong base quit early or overstake. Both outcomes cost money. The stake cap works alongside the requirement and limits how fast a single bet can clear it. A bet above the cap may count nothing toward progress. The expiry clock starts when the bonus is credited, not when you first play. Time spent away from the account still consumes the window. Contribution rates decide how many game rounds you actually need. Slots usually count fully, while table games and live dealer titles often count in part or not at all. Reading the contribution list before you start saves wasted stakes.
Example Calculation
The figures below are a worked example, not the brand’s actual terms.
Assume you deposit 10 and receive a bonus of the same size. The playthrough is set at 25 times the bonus. This is an illustration only, used to show how the arithmetic works.
Start with the base. In this example the base is the bonus amount, which is 10. The deposit is not multiplied, so it plays no part in the requirement figure.
Multiply the base by the requirement. Ten multiplied by 25 gives a total playthrough of 250. That is the amount you must stake before bonus-derived winnings become withdrawable.
Divide that total by your average stake to see how many bets it takes. At a stake of 1, the requirement needs 250 settled bets. Smaller stakes mean more bets, and the time limit still runs.
Adjust for contribution. If a game type contributes at half rate, the same stake adds only half toward the requirement. That doubles the number of bets needed on that game.
Apply the stake cap. If bets above a certain size are excluded, those rounds add nothing. Keep each bet under the cap and the figure above stays accurate.
The working total is your target, not a promise. It tells you whether the offer suits your stake size and how much time the requirement needs within the limit.
Cashing Out Bonus Winnings
Bonus funds and cash sit in separate parts of your balance. Withdrawal is open only to the cash side once the requirement is met, so mixing the two leads to confusion at the cashier.
A withdrawal request made before the requirement clears can cancel the bonus. The remaining playthrough disappears with it, and the bonus funds are removed rather than converted.
Some offers convert only part of the bonus balance to cash when the requirement is finished. The rest is removed, which is normal and not an error. The amount that survives is set by the offer.
Winnings made with bonus funds usually stay bonus funds until conversion. They look like cash on screen but carry the same playthrough as the bonus itself. Treat them as locked until the requirement shows complete.
Identity checks can run at the first withdrawal. A name or address that differs from the registration details stalls the request. Complete any requested documents early so the payout is not delayed.
Payment details should match the account holder. A card or wallet registered to another person will fail review. Withdrawing to the method that funded the deposit is the simplest route.
Split withdrawals are treated separately. Each request can restart a review, so a single request for the amount you want is cleaner. Leave the bonus untouched until the playthrough page shows it as done.
How Free Spins Work
Free spins arrive as a set of rounds tied to specific games. The number of spins and the qualifying title are fixed by the offer, and spins used elsewhere do not count.
Winnings from the spins land in the bonus balance. They carry a playthrough requirement of their own, which can differ from the one on the deposit bonus. Keep the two figures apart.
Spins usually expire on a shorter clock than a deposit bonus. Unused rounds are removed when the window closes, so plan the session rather than leaving spins for later.
Many offers credit spins in batches rather than all at once. Each batch arrives after a condition is met, and each carries the same expiry rule. Missing a batch means losing those rounds.
The value of a spin is set by the offer, not by the stake you would normally play. A low spin value produces modest wins, which keeps the playthrough small but the payout modest too.
Players on a phone browser can use the spins without installing anything. Betmgm credits the spins to the account, and they appear in the game they belong to. Opening that game is the step that makes them visible.
Spins do not run alongside a separate bonus on the same game without conditions. Stacking offers can breach the rules and void both. Use one offer at a time and finish it before claiming another.
Where Players Lose the Bonus
Most lost bonuses come from a handful of avoidable moves, and each has a simple fix.
- Playing a game that contributes nothing toward the requirement. Check the contribution list before you stake, and move to a category that counts.
- Betting above the stake cap. Keep each bet under the ceiling so every round adds to progress rather than being excluded.
- Requesting a withdrawal mid-playthrough. Leave the balance alone until the requirement shows complete, since a withdrawal can cancel the bonus.
- Letting the expiry window close unnoticed. Note the date on the bonus and finish the requirement before it, rather than assuming it resets.
- Holding two welcome offers on one account. Claim one at a time, because a second claim is refused and can flag the first.
- Using a payment method outside the permitted list. Fund the account the way the offer allows, or the deposit will not trigger the bonus.
- Skipping the promo code field. Enter the code at the point of claim, since a missing code can void the offer at review.
The pattern behind these mistakes is the same. Players treat the bonus as free money and the conditions as decoration. The conditions are the terms on which the money becomes yours. A contribution list read in advance saves a session of pointless staking. A stake cap respected keeps every round useful. A withdrawal left until the end preserves the bonus rather than cancelling it. An expiry date noted early prevents a scramble at the deadline. One offer at a time keeps the account clean and the claim valid. A permitted payment method keeps the deposit eligible. A code entered at claim time keeps the review simple. None of these steps takes long, and each one protects the same thing: the chance to turn bonus funds into cash.